Ensure sending the person with the correct inventory and skills to the right job, every time.
Field service providers are finding themselves under increased competitive pressure to improve customer service while cutting costs and increasing productivity. MobileConductor allows field service workers to improve communications for accurate dispatching and work order completion. In addition, MobileConductor field service automation software tracks each step of the service process, reporting status back to headquarters (often in real-time), and even producing invoices for services rendered at the customer's front door.
MobileConductor Field Service benefits our customers and their business operations in many ways:
- Reduced Billing Cycles: Provide real-time transaction information and electronic signature capture.
- Improved Service: Improve immediacy of customer service and enhance customer perceptions of service delivery.
- Improved Service Accuracy Provide technicians access to relevant inventory, schematics, and service procedures while they are in the field.
- Reduced Travel: Reduce trips back and forth to the office, thus increasing the average number of service calls each technician can make.
- Increased Asset and Inventory Utilization: Track and coordinate fleet resources and onboard inventories.
- Operational Efficiency: Eliminate repetitive data entry by internal staff, allowing them to focus on more value-added tasks. Reduce the time needed to look up work orders and part numbers in the field.
- Improved Accuracy: Reduce mistakes by improving the accuracy of field data.
- Sales Generation: Increase the up-sell and cross-sell of services.
- Global Positioning Vehicle Tracking: Increased deliveries and service calls. Reduced side trips and unauthorized vehicle use. Improved dispatch efficiency. Higher profits and reduced expenses.